SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of SinobiWatch (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://sinobiwatch.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

N***a

12 Mar 2020

Verified Purchase

Delivery: about a month to Belarus. Track number tracked. Seller 's packing: Postal package with puffy. Minute and hour hands are represented by circles of different diameters and colors: red-black and red-blue. A clear line of intersection of these colors and indicates the hours/minutes. Instead of numbers-rectangles. It's not difficult to get used to it. Control is quite simple-one clockwork wheel with one position. The clock stroke is accurate and quiet. The case is declared by the store as stainless steel (there is an appropriate inscription on the back of the watch). The diameter of the dial is 42mm., Thickness-8,5mm. Behind (on the lid) is engraved the name of the brand sinobi and there are notes that the watch has a quartz movement. On the page of the goods declared water resistance in 3 bar. Dial glass type: hardlex-glass with high resistance to shocks and scratches. Strap under the skin. It is made very carefully: the holes are punched smoothly and at the same distance from each other, stitched with smooth stitches.

A***a

28 Feb 2020

The diameter of the dial is 4 cm. Thickness 8,5mm. Dial glass, edging metal. Interior design is very interesting: there are risks with a dial symbol of minutes (5, 10, 15, etc.), but the arrows themselves, as such, are not. Instead, round sliders that rotate and display time. The slider that displays the clock is shorter but thicker than the slider that displays the minutes. There is no second hand at all. The time is adjustable with the clockwork head. It is necessary to pull a little and twist clockwise (and). Video product review you can see in Instagram-brondemaking or VK (bronde making)

R***i

26 Feb 2020

This is the first time I won something here, thank you. About the clock, they did not come very quickly, but in the package and in the box. All whole and without any visual damage, the only but, no battery in them. And so very satisfied with the goods, thank you.

12 Feb 2020

Excellent watch, come in a branded box. On the male hand look very beautiful! The watch is of excellent quality, no flaws, came completely glued with film. the watch design is very unusual, more precisely the dial! Type of fastener-folding lock. Adjust it easily, you can shorten the strap yourself. Adjustable time with a wheel on the side. The clock really liked