SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of SinobiWatch (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://sinobiwatch.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

R***r

13 Jan 2025

Verified Purchase

Great watch. The clasp fixes the adjustable bracelet well. The store also put a gift! Thank you very much, I'm very happy!

K***o

Very high quality watches. Excellent and neat look on the hand. Thanks to the store for the gift. Shop recommend. Delivery fast to kharkov approximately 2.5 weeks.

S***b

11 Jan 2025

Beautiful watch as the picture

P***

10 Jan 2025

Works. Also a gift

L***a

Came in a good package! Quality and view at altitude! Thank you store! I advise everyone!

E***a

9 Jan 2025

We arrived in about 2 weeks. Quality as always on top, no complaints. Not the first hours in this store i order. I will also order and recommend to friends.

I***a

8 Jan 2025

Fast shipping. Beautiful, neat watch. The only drawback, in my opinion, the numbers have the color of dark gold, more like copper, which spoils the general appearance a little.

A***v

The clock came, as a gift apparently sent another watch, the likeness of the fitness watch, apparently powered by batteries, the quality of the fitness watch as from fix price. About the clock to say until I can, the wife will stink and share impressions, then I will add feedback in a couple of months most likely

Customer

7 Jan 2025

I AM VERY SATISIED

M***

Watch excellent recommend store, thank you very much, the seller put another watch as a gift.

F***f

6 Jan 2025

Wonderful watch and very fast delivery, less than a month! Everything is fine, very well packed, in a special box and in a puffy. Huge gratitude to the store.

K***k

Love

H***o

The track was tracked, the watch was sent immediately after the order. But after a few days the parcel stuck and the status no longer changed. The store was in touch all the time, a month later offered to open a dispute for a refund. Waited for the end of the period of protection, opened, the money was returned. The store is excellent, everything is fair, here you can order and not be afraid of problems

O***k

Beautiful, heavy. Came in a branded box)

D***h

5 Jan 2025

I did not communicate with the store. Everything is good, bought at a discount from the store 1 dollar and 1 dollar on the promotional code. Cost 13.15 dollars. Many write the second electronic clock as a gift, I did not have a gift.

K***a

Everything is super, also in a box and an electronic clock as a gift, how nice! No words, thank you.

Z***a

4 Jan 2025

Watch super!!!! Delivery to hmao almost 3 weeks. Track tracking. Thank you very much to the store, the store for the quality goods!!! Recommend!!!

C***a

3 Jan 2025

Very nice

G***l

2 Jan 2025

The longest my order with AliExpress. During the period from 6 December to 31 January, there was no tracking at all. At the end of the protection period informed the store that the goods were not delivered and I will open a dispute. He agreed. The dispute opened. But after a week the order came. All anticipation from the order was spoiled by too long expectation. The watch corresponds to the description, except for the size of the dial-30mm together with the case, I.E. Less declared, although if there were a little more-it would be better. Everything else is fine. Very nice look Roman figures, this is exactly what I was looking for. In general, I recommend those who prefer classics on the hand, not "Chimes".

S***y

arrived in India very fast. looks really good. need to use for a few days to check how it is working.

Good watch. The clasp is adjustable. You need to look more closely-there is a arrow where to bend the mount and move as it should

Great watch. The order is satisfied))

A***a

The watch is just cool, the strap is quality, the watch itself is miniature, for every day, thank you very much to the store for the gift, I did not expect to see another electronic watch

V***n

Thank you! Everything is super + gift! Great watch! I recommend to buy!

M***o

Good watch. Small and neat, the strap is adjustable in width, come in a box. Also the store put in the order a gift))

R***s

Excellent quality, nice watch!

1 Jan 2025

very nice watch. i love it! dear store, thank you for the small gift

Very satisfied with the goods

J***a

Everything is fine, thanks to the store for the stunning watch and gift❤️

Excellent watch for thin wrist. Diameter 3 cm, thickness 0,5 cm, total length of the dial with the bracelet 22 cm, width of the bracelet 1,4 cm. Executed qualitatively and neatly, look good, not cheap and their cost fully justify. Packed in a branded box, the dial is wrapped with stretch film to avoid scratches, then all this in a mail bag with pouches. The store put a leather fenechka as a gift. We got an hour in the rb for 18 days.