SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of SinobiWatch (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://sinobiwatch.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

I***a

28 Nov 2019

Verified Purchase

Came quickly after 11-11. Everything works

A***a

12 Aug 2019

Very stylish watch! Good strap, original design. Supplied in a branded box. The gift is just perfect!

I***n

It's great! I had to adjust a lot to fit my wrist, it's for people with wider wrists.

M***a

2 Aug 2019

The clock comes in a branded box, the clock lies inside. The store has two colors: blue and black, as you can see, i temper black color. Watch with quartz movement, made of stainless steel, hardlock dial. They are shockproof, waterproof (3 bar-3 atmosphere, this is a household level: wash your hands, get under the rain and similar slight wet), arrows glow in the dark. Bracelet length 25,4 cm, bracelet width 2,2 cm, dial diameter 4,4 cm. The length is easily adjustable enough, the watch is fastened with a hook fastener. The glass of the dial is mineral, the seller pasted a protective film on the glass. The attractive part of the watch is their design, it is quite unusual: it consists of points on the periphery and an open mechanism in the middle, as well as in the dark glows the entire dial and also can be safely recognized time.

V***a

29 Jul 2019

Immediately i hasten to note that the watch case and bracelet are made of stainless steel and worry that the color of the metal is not worth it. The strap is easy to adjust on the wrist. Band length 25,4 cm Width 2,2 cm The glass of the dial is mineral, on the glass as usual the store pasted a protective film. And the highlight of these watches can be called their dial. Unusual points in a circle, and in the middle there is a mechanism. The battery, by the way, comes complete. In the dark, these dots glow together with the arrows. The watch looks very unusual and will attract the attention of acquaintances for sure. They also have a comfortable clasp and a small weight. Sit on the hand very comfortable and comfortable, will look great both on the big hand and on the thin wrist.